Crisis Navigator - Catholic Charities, Masfield

Position Objective

A Crisis Navigator works directly with individuals facing acute challenges such as homelessness, mental health crises, substance misuse, or domestic abuse. They provide personalized support from first contact through stabilization, helping clients navigate complex systems to achieve safety, independence, and long-term stability.

Essential Responsibilities

• Provides initial intake screening to determine the caller/visitor's needs.
• Offers information and local referral services to help match client needs with appropriate community resources.
• Assists clients with developing an individual budget and short-term action plan that helps them work toward stability. Follows up with clients to gauge progress on the action plan and provide additional support and encouragement.
• Completes administrative duties, including, but not limited to, answering phones and greeting visitors in a courteous and friendly manner, maintaining efficient and effective client files, entering client data in applicable client tracking databases, and tracking and reporting appropriate data for monthly statistics, grants, and other reporting needs.
• Assists in providing and facilitating life skills workshops for clients.
• Develops and maintains community relationships and collaborations to support our crisis navigation efforts.
• Maintains solid lines of communication with Supervision, including operational issues.
• Performs other related duties, as assigned by the supervisor.
  

Competencies

• A sincere commitment to the Catholic Charities mission and core values, and the drive to put them into action.
• Ability to support clients through complex, often distressing situations.
• Navigate unpredictable circumstances and develop creative solutions.
• Strong interpersonal skills, both verbal and written, when representing clients’ needs and rights.
• High level of attention to detail, accuracy, and customer service.
• Ability to work with diverse groups of people and demonstrate exemplary customer service skills.
• Exercise considerable independence and judgment.
• High level of confidentiality in working with sensitive and privileged information.
• Planning, organizing, and prioritizing work; being proactive; taking initiative; following through on commitments; and managing multiple priorities simultaneously.

Working Conditions

• This position generally works in an office environment and uses standard office equipment and computers.
• While performing the responsibilities of this job, the employee may regularly be required to stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, talk, and listen.
• The employee may need to regularly lift and move up to 25 pounds.
• The noise level in the work environment is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Top Qualifications:

• High school diploma or General Educational Development (GED) required.
• At least 1-2 years of relevant work experience in a social services environment is desirable.
• Proficiency with Microsoft Office, specifically Excel and Word.
• Maintain a current driver's license and be able to travel within the Diocese of Toledo.
• Successful BCI/FBI background check, prior to employment, and every 5 years.

For more information, please go here.

Qualified candidates please submit cover letter, resume, and salary expectations to: humanresources@toledodiocese.org.

(Posted May 27, 2026)

Residential Specialist - Miriam House-Norwalk

Catholic Charities–Diocese of Toledo is seeking one full-time and one part-time Residential Specialist for Miriam House, a transitional housing facility offering safe and stable housing to homeless women, pregnant women and their children. This 24-hour operation does require the Residential Specialist to be available to work varying shifts (first, second and third) on a scheduled basis.

Top Qualifications:

• High school diploma required or general equivalency degree (GED).
• At least 1 year of relevant work experience in a social services environment is desirable.
• Must have and maintain CPR and First Aid certifications.
• Successful BCI/FBI background check, prior to employment and every 5 years.

For more information, please go here.

Qualified candidates please submit cover letter, resume, and salary expectations to: humanresources@toledodiocese.org.

(Posted May 19, 2026)