Family Service Advisor - Resurrection Cemetery - Toledo, OH

The Diocese of Toledo Cemeteries Corporation is seeking a Family Service Advisor to serve families with compassion and professionalism as they make important cemetery arrangements. This full-time, non-exempt position combines ministry, family service and consultative sales, guiding families through at-need arrangements, advanced planning and memorialization while supporting the mission of Catholic cemeteries in Toledo.

Primary responsibilities include:

• Meets with families to understand their needs and guides them in making informed decisions regarding at-need cemetery arrangements, advanced planning, cemetery property and related products and services.
• Educates families on the Order of Christian Funerals and provides compassionate, respectful service consistent with the Catholic ministry of the cemeteries.
• Develops advanced-planning opportunities through family follow-up, referrals, parish outreach and community events, including contacting leads, scheduling appointments and conducting presentations.
• Guides families through memorialization options and the design process, coordinating documentation, proofs, ordering and installation with cemetery staff and vendors.
• Coordinates service information with families, funeral homes and cemetery staff and ensures contracts, payments, records and system entries are complete, accurate and timely.
• Meets established expectations for lead generation, appointment setting, follow-up and advanced-planning sales while demonstrating professionalism and integrity in all family interactions.

Candidates for the position must possess:

• Two to four years of experience in a sales environment involving face-to-face customer contact; cemetery, funeral service or related experience is preferred.
• Knowledge of or willingness to develop a strong understanding of the Catholic faith, rituals and traditions, including the Order of Christian Funerals.
• Excellent interpersonal, communication and listening skills with the ability to compassionately assist grieving families and build trusted relationships.
• Demonstrated ability to develop leads, cultivate referrals, set appointments and achieve sales goals while maintaining a family-centered approach.
• Strong organization, attention to detail and time-management skills, along with proficiency using computers, CRM systems and other technology.
• A valid driver's license, satisfactory driving record and proof of insurance. Some evening and weekend availability is required.

Compensation and benefits:

• The position offers base pay equivalent to $50,000 annually, plus the opportunity to earn monthly commissions and incentive compensation based on qualifying sales and established performance thresholds. This is a full-time position with a comprehensive benefits package.

Top Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Two to four years of experience in a sales or service environment involving face-to-face customer contact preferred. Cemetery or funeral service experience is a plus.
• Knowledge of the Catholic faith, rituals and traditions, and an understanding of the Order of Christian Funerals, or the ability and willingness to learn and apply them.
• Knowledge of consultative sales practices, including networking, lead development, referrals, appointment setting, follow-up and achievement of sales goals.

For more information, please go here.

Qualified candidates please submit cover letter, resume, and salary expectations to: humanresources@toledodiocese.org.